Last updated: 7 November 2026
5Minuts develops and publishes applications. This policy explains how we handle information on 5minuts.com and when you contact our support team.
Information we receive
When you send a support request, we receive the name, email address, selected app and message you provide. Please do not include passwords, payment details or unnecessary sensitive information.
The hosting provider may process technical logs, including IP addresses, browser information, request times and visited pages, for website operation and security. The support form uses a temporary code derived from the network address to limit repeated requests; the plugin does not store the raw network address in support tickets.
How we use information
We use support information to reply to enquiries, investigate issues and follow up on requests. Technical information helps operate and protect the website and reduce abuse.
Service providers and sharing
Website hosting and business email providers, including Spaceship, process data needed to deliver these services. Support requests are stored in the website administration and sent through the configured email service. We may disclose information where required by applicable law or necessary to protect the service and address abuse. Information is not published in a public support directory.
Cookies and language
A functional cookie remembers a language selected with the language button for up to one year. Without a saved choice, the site uses your browser language. WordPress also uses cookies for administrator sign-in. The supplied theme and plugin do not add visitor analytics or advertising trackers. You can delete cookies through your browser settings.
Retention and security
Support messages stored in the website are scheduled for deletion after 90 days. Email copies, hosting logs and backups follow the retention settings of the operator and service providers. Access to support messages is restricted to authorised administrators. We use reasonable technical and administrative measures to protect information.
Applications and external links
Each application has its own privacy policy linked from its app page and, where applicable, its store listing. App permissions, advertising, purchases and third-party services are explained in that app policy. This website policy does not replace it. External websites, such as Google Play, apply their own privacy policies.
Contact and data requests
For privacy questions or requests to access, correct or delete your support correspondence, email support@5minuts.com. We may ask you to verify ownership of the email address before processing a request. Deleting website records does not automatically delete copies held in email or backups; these are handled separately.
Policy updates
We update this page when our website practices change and revise the date above.